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‎11-09-2021 11:06 PM

HP Recommended
Product: Officejet Pro 9025
Operating System: Other
  • My Officejet Pro 9025 printer screen repeatedly displays a blue screen with error message B205DFF9.  It resets when I disconnect and reconnect power but returns later.  Any help is appreciated.
Category:
1 REPLY 1

‎11-13-2021 05:58 AM

HP Recommended

@ddodge, Welcome to the HP Support Community! I’m here to help.

 

I understand the printer is stuck at this error. Check if you can bypass the error to access the home screen of the printer.

 

If yes, let us try this:

Go to Setup > Tools > Restore to factory defaults

 

If not, I'm afraid this is a hardware failure. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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