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‎07-29-2018 11:28 PM

HP Recommended
Product: Officejet Pro 7740
Operating System: Microsoft Windows 7 (64-bit)

HP Smart can't find my printer, Office jet Pro 7740.  The app doesn't list the 7740 as compatible but the website says that it is.  How can I get it to recognize it?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-30-2018 09:30 AM

HP Recommended
I had the printer hooked up via the ethernet cable. When I disconnected that and enabled Wi-Fi everything worked fine. I thought printing with ethernet cable may be more reliable but perhaps it's not and certainly there are more features available when I print wirelessly. Thank you for your quick response.

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3 REPLIES 3

‎07-30-2018 01:53 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

 

Is the OJP 7740 printer connected wirelessly to the same network as the phone?

 

Else, we'd suggest to try using the FULL feature software.

 

This resource will show you how to do that:

 

Connect Wirelessly, Download and Install Software

 

 

These other resources will be useful:

 

HP Officejet Pro 7740/8740 Configure Print Settings for Tray 2 and Duplex Printing

 

 

HP Officejet Pro 7740 : How to scan a Tabloid or A3 size document

 

HP Officejet Pro 7740 : How to copy a Tabloid or A3 size document

 

HP Officejet Pro 7740 : Clearing Paper Jams

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
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Was this reply helpful? Yes No

‎07-30-2018 09:30 AM

HP Recommended
I had the printer hooked up via the ethernet cable. When I disconnected that and enabled Wi-Fi everything worked fine. I thought printing with ethernet cable may be more reliable but perhaps it's not and certainly there are more features available when I print wirelessly. Thank you for your quick response.
Was this reply helpful? Yes No

‎07-30-2018 06:39 PM

HP Recommended

Hi @Stieg003,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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