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‎11-16-2019 07:12 AM

HP Recommended
Product: Officejet pro 6960
Operating System: Microsoft Windows 10 (32-bit)

I have been using my printer for over a year very happily. Recently it has stopped printing blue! I've changed the cartridge even though the previous one was only half empty. I've run clean print head about 12 times and it still prints pink/orange instead of blue. 

81 people had the same question
1 REPLY 1

‎11-18-2019 12:35 PM - last edited on ‎10-05-2022 06:57 AM by Retired

HP Recommended

@JeanJeanie2, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

HP Customer Support - Software and Driver Downloads 

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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