Officejet pro 8600 new ink cartridge leaking

[caconiam]

I changed all the cartridges and got this message "there is a problem with the printer or ink system. Turn printer off, then on.  If problem persists, contact HP".  I did the first part of that suggestion, but trying to talk to someone at HP was easier said than done.  I turned the printer off and pulled the plug and tried again in the morning...this time I got this message   "one or more cartridges appear to be damaged",  They were NEW cartridges.  I realize this printer is out of warranty, so I bought a new printer, HP Smart Tank Plus 651.  I'm not liking the new printer, it does print 2 sided, but you have to take each sheet of paper and turn it and put it back in the printer,  I print work sheets which are 2 sided, there's no way I can stand there and take each one out and put it back in to print the back...so the question is...do I spend another $30 for a cyan cartridge which I realized was leaking, and try again, or after already losing $128 on the new cartridges do I give it up and figure out how to live with the new printer?

Thanks for any opinions!!!

[Kuroi_Kenshi]

Hi @caconiam,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Cartridge Authenticity: Ensure that you are using genuine HP ink cartridges. Non-HP cartridges can sometimes cause issues with leakage or incompatibility. Check the packaging and see if the cartridges were sourced from a reliable supplier.

Inspect the Cartridges:

• Leaking: Carefully remove the leaking cartridge and inspect it for any damage or incorrect installation.
• Protective Tape: Ensure that all protective tapes or seals have been removed from the new cartridges.
• Contacts: Clean the contact points of the cartridges and the contacts inside the printer with a lint-free cloth.

Reinstallation:

• Reinstall the Cartridges: After inspecting and cleaning, reinstall the cartridges ensuring they are seated properly.
• Secure Fit: Make sure the cartridges snap firmly into place.

Check for Printer Hardware Issues:

• Make sure there is no physical obstruction or visible damage in the cartridge slot within the printer.
• Use a flashlight to examine if anything is blocking the printing mechanism.

Printer Reset:

• Hard Reset: Turn off the printer, disconnect the power cord, wait for a minute, and then reconnect and turn it on.
• Software Reset: Check for firmware updates on the HP Support site that might resolve the ink system errors.

Run Printer Diagnostics:

• Use the printer’s control panel or software application to run a diagnostic check if available. This might highlight specific issues with the printer.

I hope this helps.

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