Officejet pro 8610 Not printing Default error

[TSW3]

Officejet Pro 8610 was printing fine last week.  Now the queue file show item to be printed. Computer get message Printer error or "Default Error".

Have emptied queue, reset new desktop computer and older laptop, also unplugged printer with no change.

Ink level are fine and have copied without issue. Using Instant Ink.

[Kumar0307]

@TSW3, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print from your computer. As you are able to make copies, the printer hardware is working fine.

Are you using the HP Smart app to print? Try reinstalling the app from the Microsoft Store. 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Install the printer using the TCP/IP port:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.

Try printing.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!