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‎04-01-2019 03:57 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Is anyone having problems with replacing ink cartridges. I replaced mine and it tells me it is not compatable but it is the same one I have always used.  The only difference is that the New cartridge has a "z10" on it.

1 REPLY 1

‎04-02-2019 08:54 AM

HP Recommended

Hi @LaurieG2

 

Welcome to the HP Support Community. 

 

Effective January 2017, HP 950 and 951 ink cartridges have new markings on the packaging and cartridge label. The cartridges are marked with a Z10, Z20, Z30, or Z40.

 

Try the steps mentioned in this document - HP OfficeJet Printers - Ink Cartridge Errors

 

If the issue still persists, Contact HP in your region to order a replacement ink. 

 

Have a great day!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Asmita
I am an HP Employee

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