Officejet pro Care package rip off

[tbeachhead]

I bought the care package extension...and I have access to nothing at all...and all I need is an answer to the recurrent flashing blue screen on the printer B305DFF1. There is nothing anywhere in their online documentation. This is the worst issue I've ever had with any HP product, and I've been a grateful customer for decades.

[Dragon-Fur]

@tbeachhead 

First,

Errors / Solutions here:

 '0xc19a0005' or Similar Error Code Displays

If the printer needs service, Contact HP Support.

If you cannot submit your case to HP Support,

Let us know and I will forward a request for review / help to submit your case.

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For the rest of us, this is not an option.

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• Register your product during first setup or soon afterwards

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HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site

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HP OfficeJet Pro 9018 All-in-One Printer 

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[AWM79]

I'm dealing with the same issue. After a couple days of the printer being plugged in I get the flashing blue screen with the same error code: B305DFF1. If I unplug the printer, leave it unplugged for a bit, then plug it back in it works again albeit for only a couple days. Is there a permanent solution? I have the latest firmware install, dated 10/15/20.

[Dragon-Fur]

@AWM79 

The document - the only means I have to determining the solution - says the suggestions provided in the document should work else the printer needs "service".

I take that to mean that there is something irreparably wrong that requires a technician.

The original question seemed to include that the printer is, in fact, in Warranty.

That being the case, if source of the problem is a covered item in the Care Pack, HP will take care of the repair.

We are not HP Support - we never answer specific questions about Warranty.

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

[AWM79]

Mine's not under warranty. I also understand that you're not employees or warranty claim advisors, this post however was the only one I could find that someone reported the same error I was receiving. Know if HP repairs products out of warranty, at my expense?

[Dragon-Fur]

@AWM79 

My Opinion:

HP would like  not repair the printer for you.

Depending on the printer, the time, effort, and expense to the company is not worth the return (even if you pay for the repair).

I am perhaps not correct - I spent a lot of years on IT and the experience does bias my opinions.

Yeah, but...

For better or for worse, HP is not primarily a repair house - HP sells what it manufactures and provides warranty repair / replacement for products in Warranty.

What to do?

At least here in the USA, I believe some (a few, one?) of the Office Supply stores might provide tech services that might include printer repair.  I live in the County but near the urban areas - there are computer repair centers sprinkled in the area, some of which are likely able to repair a printer for a reasonable price.

Example:  Frys used to repair computers, at least.  I am not sure if Frys also repairs printers (or whether they even still repair computers)... 

Yeah, but...

If you want to pursue the idea of asking HP to repair your device (I have not actual opinion about whether you do so), I can forward a request for review.  If the review is accepted you would receive a response here before anyone contacts you using other means.

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

[PaulsPrinter901]

I experienced the same issue.  Also with Error Code B805D898.  Unplugging works, but the issue reoccurs.  Did you get an answer as to what these Codes mean and how you stop them from  reoccurring?