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‎12-18-2019 07:45 AM

HP Recommended
Product: 6962
Operating System: Microsoft Windows 7 (64-bit)

My printer was working fine until new printer cartridges were installed. Both colored and black were installed and are authentic HP cartridges. Ever since they were installed, my printer has went haywire. I am getting blank pages, smeared pages, fuzzy pages, etc. I have cleaned and recleaned, realigned and realigned. It will be fine for a few prints and then goes back to printing problems. It is also draining the ink quickly. Any help? If there is an option, I hate to have to buy a new printer.

1 REPLY 1

‎12-20-2019 03:05 PM

HP Recommended

@MK618

 

Welcome to the HP Support Community.

 

If you insert your old ink, is the Printer working fine? If it is, then these would faulty ink cartridges and you could get in exchanged from the store/website you bought it from or by contacting our HP Support Team:

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the Printer still has bad quality on inserting old ink, the you could try steps from here: https://support.hp.com/us-en/product/hp-officejet-6960-all-in-one-printer-series/9514854/model/95147...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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