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‎07-31-2017 01:51 PM

HP Recommended
Product: HP printer all in one 6870
Operating System: Microsoft Windows 10 (64-bit)

I went to print a downloaded pdf file and my printer is "offline".  Why is that?  It is new, but I have been able to print all along.

 

Please advise on this issue.

 

Sincerely,

 

Cheryl

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-01-2017 05:38 PM

HP Recommended

@clmoz

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that you have an HP Officejet Pro 6830 e-All-in-One Printer. I read that when you tried to print a PDF document, the printer appears to be offline. Not to worry, I'll do my best to help you. 

 

I would like to know the following information to assist you better:

  • Is the printer able to print other documents like Word, Excel, etc?
  • Did any software changes or updates happen on the printer recently?
  • Is the printer able to make a photocopy?
  • Is the printer connected via USB or wirelessly?

Meanwhile, I did some research and suggest you to perform the following steps to fix the issue:

  • Please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve issues with the printer drivers. 

Please try to print and check how it goes. If the issue persists then I suggest you to review the steps from this HP document that helps to fix printer offline issues. 

 

I sincerely hope this fixes the issue. Please feel free to let me know. All the best! 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-01-2017 05:38 PM

HP Recommended

@clmoz

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that you have an HP Officejet Pro 6830 e-All-in-One Printer. I read that when you tried to print a PDF document, the printer appears to be offline. Not to worry, I'll do my best to help you. 

 

I would like to know the following information to assist you better:

  • Is the printer able to print other documents like Word, Excel, etc?
  • Did any software changes or updates happen on the printer recently?
  • Is the printer able to make a photocopy?
  • Is the printer connected via USB or wirelessly?

Meanwhile, I did some research and suggest you to perform the following steps to fix the issue:

  • Please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve issues with the printer drivers. 

Please try to print and check how it goes. If the issue persists then I suggest you to review the steps from this HP document that helps to fix printer offline issues. 

 

I sincerely hope this fixes the issue. Please feel free to let me know. All the best! 🙂

Was this reply helpful? Yes No

‎03-27-2018 08:47 PM

HP Recommended

Hello,

 

Here 's the link to help you troubleshoot Printer Offline issue.

 

 

https://support.hp.com/us-en/document/c04249080

 

Please give a Kudos if it's help. Thank you

 

Was this reply helpful? Yes No
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