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HP Recommended
HP Laptop 14-cf0xxx
Microsoft Windows 10 (64-bit)

Hello! So basically, I spilled some oil onto my laptop keyboard n now most of the keys delay in working. Like they do work, but I gotta keep pressing them two-three times to make them work. Is there anything to fix this? Is there anyway I could clean up the liquid or something? Or are my keys permenantly damaged? 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Priya2202,

 

I reviewed your post and I understand that you accidentally spilled oil on the keyboard and the keys are not working correctly now.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

You can try removing the keyboard and cleaning the keys if you are comfortable. Please help me with the product number for your computer and I will share the service guide for your computer.

 

Or you can contact support and get the keyboard replaced on the computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@Priya2202,

 

I reviewed your post and I understand that you accidentally spilled oil on the keyboard and the keys are not working correctly now.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

You can try removing the keyboard and cleaning the keys if you are comfortable. Please help me with the product number for your computer and I will share the service guide for your computer.

 

Or you can contact support and get the keyboard replaced on the computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

Sorry for the late reply! But with what should I clean the laptop? This is my Product ID: 00325-81293-77072-AAOEM

Thank you for replying

HP Recommended

@Priya2202
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Power down your laptop and unplug it from all power sources.
  2. Turn your laptop upside-down and carefully tap it to remove any dust or other debris. ...
  3. Use a can of compressed air to clear and clean the spaces between the keys. ...
  4. Wipe down the keys with a slightly damp microfiber cloth.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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