• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-11-2020 03:53 PM

HP Recommended
Product: Hp Photosmart Premium c410a
Operating System: Microsoft Windows 10 (64-bit)

How can I tell old generation ink cartridges from new ones?  I have an HP Photosmart Premium All in One C410a.  I know I need the old generation 564 ink cartridges.  Is there information on the box that will tell me which generation the

1 REPLY 1

‎01-12-2020 04:25 PM

HP Recommended

The "old generation" 564 cartridges were last made in ~ October 2011 and have not been available for years.  Any cartridges with an expiration date of late 2013 or later would be the new generation.

 

Printers that used the old generation cartridges will also accept the new generation cartridges.  Your Photosmart Premium c410a should be able to use the newer generation cartridges just fine.  Note the reverse is not true - printers designed to use the newer generation cartridges will not work with the old generation cartridges.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.