Older HP Envy with Error code OX83C0000A

[peggy00]

Happened after a power outage and I've tried unplugging as directed but that didnt help. I deleted it from my computer, but the error code persists on the printer screen and I cannot reinstall. What can I do? (Besides upgrading to a new printer)

[sandytechy20]

@peggy00

Welcome to the HP support community.

I understand that you are getting an OX83C0000A error, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[peggy00]

Unfortunately, that didn't help. The error button is always on the screen. I can't even turn the printer off with the power button, it just cycles back to the error message

[sandytechy20]

@peggy00

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.