One Black line

[Ptownhud]

When I print sometimes a black line is printed down the left side of the page. At first I thought in was one side of a page border but I went in and found no border was on the page. It doesn't happen every time but it is most of the time. I print things for work and the line makes my prints look unprofessional. 

All Help is appreciated 

[Echo_Lake]

@Ptownhud

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1. Click the Start button.

2. Click Settings and select Control Panel.

3. Click the Printers and Faxes icon.

4. Right-click the HP OfficeJet Pro Series icon and select Properties.  

5. On the General tab, click Printing Preferences to open the Printing Preferences dialog box.

6. On the Printing Shortcuts tab, select Photo printing-borderless as the type of document, and then select the following options:

   • Print quality: Normal, Best, or Max dpi.

   • Paper size: Select the appropriate borderless photo paper size.

   • Paper type: Select the appropriate photo paper type.

   • Orientation: Portrait or Landscape.

7. Set the following options as appropriate:

   • HP digital photography options

   • Advanced color settings

   • Color management

   • Grayscale quality

8. Select any other desired print settings, and then click OK. If the image was printed on photo paper with a tear-off tab, remove the tab to make the document completely borderless.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Ptownhud]

This didn't help. it is a word document most of the time when the line is there. 

[Echo_Lake]

@Ptownhud

Thank you for posting back. 

Are you able to make copies from the printer without lines? 

[Ptownhud]

yes

[Echo_Lake]

@Ptownhud

Thank you for posting back. 

This sounds like a driver related issue, reinstalling the printer driver may resolve the issue. 

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.