One or more cartdriges are missing or damaged

[Cristian32]

Good Morning, 

when inserting new cartdriges inside my Hp photosmart 7520 printer i’m displayed an error message saying that One or more cartdriges are missing or damaged, obviously all my cartdriges are brand new and not damaged, this error is shown only for the normal black cartdrige, all the other cartdriges are good.

I tries to clean the electric contacts but still nothing, i was thinking about resetting the printer to erase the error but i’ve no idea how to do that. 
Please help me!

[sandytechy20]

@Cristian32

Welcome to the HP support community.

I understand that you are getting a cartridge error. I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Cristian32]

Good evening, i solved the problem by pulling out and inserting each cartdrige one by one. Thank you so much.

Mine is a Hp photosmart 7520 which uses 364 series cartdriges.