One or more cartridges appear to be damaged

[Roughie]

Hi getting the above error following a firmware update. Tried resetting the printer. Tried reseating the cartridges. Unable to reverse firmware.
Went through agent wizard and it really wasn't much help as went around in a loop as soon as I mentioned I using instant ink.

[Kumar0307 · Accepted solution]

@Roughie, Welcome to the HP Support Community!

Kindly perform the steps mentioned in this document to resolve this issue. 

If the issue persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Roughie]

Hi, the issue does persist and I have done every step of the troubleshooting,
To be clear this only happened after the firmware update and it was working fine before it.
Also your troubleshooter tells me I am out of warranty, but this is an ink cartridge problem?

[Roughie]

Also the software tells me to contact instant ink support. When I contact them it tells me to contact printer support?
Thanks for the response.