One time fix

[Worrytomuch]

I was having problems with my printer. I think I was contacting hp. I was offered a fix. My question is: Do hp offer a one time fix, or have I been scammed?

[Dragon-Fur]

@Worrytomuch 

Welcome to the HP Community --

There is no way to know who you contacted - no, do not post the link, thanks.

There are thousands of "support" sites on the Internet.

Every major company, including HP, is plagued by scam sites that promise, beg, threaten, or pretend to be the good guys.

HP Support does not post free-to-find phone numbers on the Internet.

HP Support does not transfer you to scammers and thieves,

HP Support does not threaten, promise, lie, beg, or cajole,

HP Support does not sneak into your computer,

HP Support does not track you,

HP Support does not sell any products to clear your computer of imaginary bugs.

HP Support does not want to sell you security software.

HP Support requires that you submit your online in-Warranty Repair request to the proper channel for your region.

Beware of Fake Sites

The "Real Deal"

123.hp.com - Printer setup from the HP® Official site

https://123.hp.com/

The official HP 123 site is where you can find the appropriate (and free) software and drivers for your printer.

There are many “fake” sites listed (in search engines) for “123” – please make sure you are using the actual “HP” site.

If you are asked for money to correct "issues" on your printer or computer OR if the “help” wants to log into your computer, you are using a “fake” site. Do not give these people your information! 

 Contact HP Support – Printer Support

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Reminders - READ

Case submission to HP Support is available to those whose devices registered and are still in Warranty.

Some regions display phone / chat contact information only after the case is submitted online

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

HP Phone numbers you find on the Internet have likely been hijacked. Old HP phone numbers – those numbers no longer used by HP since the move to “online” case submissions – might have been taken over by thieves.

Do not be a victim.

Stay vigilant.

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