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‎05-05-2025 08:06 AM

HP Recommended
Product: HP ENVY 4520 All-in-One Printer

ONLY ERROR:   Printer is NOT CONNECTED to INTERNET

However, printer passes tests for wireless connection --> PASS, signal is very good

Connectivity: PASS

Network: PASS

Settings: PASS

Current Config:  all data filled in for EERO (wifi network) EXCEPT Internet = Not Connected 

 

Printer has been turned Off/On, EERO has been turned Off/On.

Printer has been removed, and added again.

Still no success, with errors listed above.

Reply
1 REPLY 1

‎05-06-2025 09:24 AM

HP Recommended

Hi @PFK329,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Assign Manual DNS on Printer

Sometimes HP printers struggle with automatic DNS from mesh networks like Eero. Let’s set a manual one:

On the printer, go to: Settings > Wireless Settings > Advanced Settings > IP Settings > Manual

Set:

IP Address, Subnet Mask, Gateway — use what’s already listed on your Network Configuration Page (don’t change these).

DNS Server:
Primary: 8.8.8.8
Secondary: 8.8.4.4 (Google DNS)

Save and back out. Reboot the printer.

 

Update the Printer Firmware

If the printer isn’t on the internet, you can update manually:

Go to HP Support – Drivers & Software.

Search for ENVY 4520, select your macOS or Windows version.

Download the Firmware Update Utility.

Connect the printer via USB to a laptop and run the updater.

 

Use HP Smart App to Connect

Sometimes setting it up via HP Smart App resolves internet errors:

Install HP Smart on your phone/laptop.

Open the app > Add Printer > Select your ENVY 4520.

Let the app configure internet access automatically.

 

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Reply
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