Only one set of Instant ink Ready cartridges can be used error

[TevTate]

I just tried to replace my ink cartridges with non-HP cartidges and when they are installed I receive the message: "Only one set of Instant Ink Ready cartridges can be used in a printer. Remove and replace with other cartridges."

I have never used Instant Ink and it is turned off on the printer and on the embedded web server interface.

Windows 10 computer

Officejet 3830 All in one printer

[A4Apollo]

Hey there! @TevTate,

Make sure you replace all the ink cartridges on the printer to regular ink cartridges. Even if a single instant ink cartridge is installed on the printer your printer might not work.

Replace low, empty or faulty ink cartridges on your printer.

Clean the cartridge contacts and check if it helps.

Remove and reinstall the ink cartridges on the printer.

Refer this article to know more information about ink cartridge issues with the printer. Click Here

If you have not done so, please stop Web Services on the printer.

HP Instant Ink > How to > Instant Ink > Manage Account > Turning Off Web Services

Optional - be sure Web Services is "off":

After you switch off Web Services, wait a minute and then switch off the printer.

Wait until the printer is completely shut down > wait a minute or two.

Switch on the printer.

Install all new HP ink -- replacing/installed "a" new ink won't do it -- all Instant Ink cartridges must be removed regardless of whether they have ink.

Refer this article to know more information about cancelling the instant ink account. Click Here

Hope this helps!

I hope you have a great day! 🙂

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