Only prints blank pages even though ink levels are fine

[hazardme]

My officejet 5255 acts like it is printing but only produces blank pages. It also only produces blank pages when I try to run print quality diagnostics or when I try to make copies. It says the ink levels are fine. I ran the cartridge and printhead cleaning options which did not help. I checked the firmware on the printer itself using the touchscreen and it said it is up to date and there are no available updates at this time. 

I am hesitant to spend money new cartridges when it says the levels are fine - I dont want to spend money on ink just to find out I have to purchase a whole new printer. Any other suggestions? Or is that my next option? 

[Betty0610]

@hazardme

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team regarding a set of ink as this could either be a cartridge or a printer issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

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