Only prints heading but not body of document

[401jack]

The printer has work fine until today now it will not print the entire document only the heading and email address at the bottom of document 

[Jeet_singh]

Hi @401jack,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I Understand you are having issues printing on your HP Envy 4520 printer. Don't worry as I have a few suggestions which should help you resolve this issue. 

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the Operating System installed on the PC? Is it Windows or Mac

Have you recently made any changes on the printer before the issue started?

Are you able to make a copy from the printer?

Have you tried to perform a Hard reset on the printer?

In the meantime, let's try these steps here:

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the copy comes out fine, then I would suggest the next step would be to Uninstall and reinstall the printer drivers. Please provide the Operating system installed on the PC so that I can provide you with the steps.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[401jack]

Thanks I think my black ink had gone off that's why the body of my document was not printing.

i installed a new black cartridge, I understand the ink can go of in time eg 14 months.

[Rainbow23]

Hi @401jack,

I understand that the issue resolved after replacing the cartridge.

There will be an expiry date for the ink cartridge. Post that expiry date the cartridge will not work.

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

It was a pleasure assisting you. You have a good day ahead.