'Open the cartridge access door..and clear paper jam' There is no paper! It's been cleared! HELP!!!!

[David_Surrey]

The error 'Open the cartridge access door, open the paper path door at the back, and then clear any paper jam' appears every single time I manage to possibly print one page (every two weeks it seems to let me). 

I have cleaned it to within an inch of its life and followed the online steps by HP. The printer itself has went out of warranty this week so if I don't miraculously find a way of fixing it, it will have to be binned. Can someone for the love of god help me. 

[Kumar0307]

@David_Surrey, Welcome to the HP Support Community!

I understand you are not able to print due to this false error message. Make sure you have tried the steps mentioned in this document - Paper Jam Error

Check if the print carriage is moving freely.

Now, try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue. If the printer makes a copy, the hardware is fine.

If you are not able to make a copy, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

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Have a great day!