Orange Blinking Light, unable to print for MFP M139w

[Myolie]

Hi, I've updated my Instant Ink profile, also paid, installed a new cartridge and the printer still shows a blinking orange attention light and wouldn't allow me to print and the internet is connected with no issues. The printer test page says "a problem has occurred and you will be unable to print except for printer reports until the issue is resolved. Check your H P account for more information."  Would someone be able to help? Thanks

[A_Gayathri]

Hi @Myolie,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've taken several steps to address the issue already, which is great. The blinking orange light on an HP printer typically indicates an error or issue that needs attention. Since you've updated your Instant Ink profile, installed a new cartridge, and ensured that the internet connection is stable, let's troubleshoot further:

• Restart the Printer: Sometimes, a simple restart can resolve temporary glitches. Turn off your printer, wait for a few seconds, and then turn it back on.
• Check for Firmware Updates: Ensure that your printer has the latest firmware installed. You can usually find firmware updates on the HP support website. Updating the firmware might resolve compatibility issues or bugs causing the problem. Update the firmware on an HP printer
• Check for Paper Jams: Even if the printer doesn't indicate a paper jam, it's worth checking inside the printer for any small pieces of paper or debris that might be causing a blockage.
• Inspect Cartridge Installation: Make sure that the new cartridge is installed correctly. Open the printer cover and ensure that the cartridge is securely seated in its slot.
• Reset the Printer: Sometimes, resetting the printer to its factory settings can resolve persistent issues. Look for the reset option in the printer's settings menu or consult the printer's manual for instructions on how to perform a reset.

Refer to this document:  HP LaserJet MFP M139w Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Latnmuzik]

This automated message you get from HP is completely useless, just like the people that work there. I have had this issue for a few months now and they have not offered a solution that actually works. Meanwhile, I've been paying the monthly charge for the Instant Ink services. Don't even bother calling them, you will not get someone that lives in the United States or that even speaks clear English. Completely useless.