Orange light is on my desket 2855e

[JackGBoyd]

I am unable to print.

The orange light is on and stays on.

I m connected to WIFI

Deskjet 2855 e

Using HP original cartridges

[Max3Aj]

@JackGBoyd, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If the orange light (⚠️) on your HP DeskJet 2855e is solid or blinking, it usually indicates an issue that needs attention. Since you're unable to print, let's go through some troubleshooting steps:

1. Identify the Exact Cause of the Orange Light

Paper Issue: Check if the paper is properly loaded and not jammed.

Cartridge Issue: Even if using original HP cartridges, they may need to be reseated or replaced.

Printer Door Open: Ensure the front or back panel is fully closed.

Low Ink or Cartridge Problem: Check the printer software or HP Smart app for error messages.

Wi-Fi Connection Issue: Even if connected, the printer might need a reconnection.

2. Troubleshooting Steps

A. Restart the Printer

Turn off the printer and unplug it from power.

Wait 1-2 minutes.

Plug it back in and turn it on.

Check if the orange light persists.

B. Check Cartridges

Open the ink cartridge access door.

Remove both cartridges.

Inspect them for any damage or protective seals still attached.

Reinsert them securely and ensure they click into place.

Close the door and check if the light turns off.

C. Check Paper

Make sure paper is loaded properly.

Remove any jammed sheets if present.

Reload the paper and adjust the guides.

D. Reconnect to Wi-Fi

If Wi-Fi is unstable, restart your router.

On the printer, press the Wi-Fi and Cancel buttons together until the power light blinks.

Reconnect the printer using the HP Smart App.

E. Run HP Print and Scan Doctor

Download and install HP Print and Scan Doctor from HP’s website.

Run the tool and follow the instructions to diagnose issues.

3. If the Issue Persists

Check the HP Smart app for any specific error messages.

Try a factory reset: Hold the Cancel + Wireless button for about 10 seconds.

If the orange light is blinking, it may indicate a firmware update is needed. Check for updates in the HP Smart app.

You may refer to this document - HP DeskJet 2800, 4200, 4900 Printers - Blinking lights and error codes | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support