Original document vanished in printer while printing

[In_search_of_qs]

Hello Community,

Happy Holidays, a weird thing happened recently. I wanted to make some copies of a legal document.

I entered the first original and press print. To my amazement, I got the copy but the original never came out of the printer. I got no error message.

I decided to print another copy even though I feared that the printer would jam. I press print. Again, I got the copy, but not the original.

The printer did it three times and didn't jam.

Is this problem a common problem? Can anyone tell me what happened to the originals and if I can get them out of the printer? I did check, but saw no stuck paper.

Hoping someone can offer a solution for this problem. Thanks.

[Valsimot · Accepted solution]

If you load the original for copy in the top document feeder, the original comes out lower output

[In_search_of_qs]

Hello, sorry about the delay in responding. I am aware of what you said. I had this printer for about three years or more, and never had the problem I am now experiencing. I have printed countless legal size papers without a hitch.

My biggest concern is that the original legal size paper should have exited the printer, but it didn't. As I indicated, not once or twice, but three times it happened.

As far as not printing in portrait, I believe I found the reason for that. Every time Windows update, I discover an issue. The settings had changed from one page per sheet to two pages per sheet. 

I have since corrected that. Thanks for your willingness to help.

Have a great weekend.

[In_search_of_qs]

Hi Valsmot,

Since I read your reply, I tried and stand corrected because it worked.

I had place the original in the side tray and the copy paper in tray 2. The mystery of the vanishing original has now been solved.

I wasn't getting the copy, but the original because the printer was printing the tray 2 paper.

Sorry for my misunderstanding what had happened.

You have been helpful, and I appreciate it very much.

Have a great weekend.