Our HP Envy 7858 no longer recognizes the picture paper tray

[sharonsEnvy]

Our HP envy 7858 no longer recognizes the picture paper tray.  I have already confirmed that settings and alignment are correct.  I don't know what else to do.  I am trying to assist my elderly parents.  Mom is computer illiterate and Daddy recently went blind.

[Nal_NR]

Hi @sharonsEnvy,

Welcome to the HP Support Community. 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Are you getting any error codes or messages?

While you respond to that, let's try these steps: 

Make sure the printer is positioned on a flat surface.

Push in the output tray extender.

Pull out the input tray, but do not remove it.

Remove the output tray.

Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

The photo tray should move freely with no resistance.

Reinstall the output tray, and then make sure the edges line up with the input tray.

Try to print.

If the error persists, try printing or copying a document with the output tray removed.

If the error only happens with the output tray installed, the output tray might need to be replaced.

Hope this helps! Keep me posted for further assistance.
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