Our printer stopped printing. no error code. General Printer Error, a problem either ink or printer

[GrandmaS23]

Hi. I was printing and replaced the black ink cartridge, then the yellow cartridge after notification they were out. 

The printer then showed  X Printer Failure.

We tried Solution 1, which was to turn printer off and unplug power cord, then reverse. Still an error message.

Solution 2 was to contact HP with error code, but there is no error code. It just states there is a problem with either the printer or ink system. A General Printer Error.

The operating system is iMac Ventura 13.6.1

[GrandmaS23]

And let me add that it says The Device Needs Attention. 

[Raj_05]

Hi @GrandmaS23,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

When facing a "Printer Failure" message on your HP Officejet Pro 8600, especially after replacing ink cartridges, you can try the following steps to troubleshoot the issue.

Restart the Printer:

• Turn off the printer and unplug the power cord.
• Wait for a few minutes (about 5 minutes).
• Plug the power cord back in and turn on the printer.

Check for Firmware Updates:

• Make sure your printer has the latest firmware installed. Visit the HP website, find your printer model, and download any available firmware updates.

Check for Obstructions:

• Open the printer cover and check for any obstructions, paper jams, or foreign objects inside the printer. Clear any obstacles you find.

Inspect the Cartridge Installation:

• Ensure that all cartridges are installed correctly and securely. Remove and reinsert the cartridges to make sure they are properly seated.

Clean Cartridge Contacts:

• Turn off the printer and unplug it.
• Remove the cartridges.
• Clean the electrical contacts on both the cartridges and the printhead using a lint-free cloth.
• Reinstall the cartridges.

Perform a Hard Reset:

• Turn off the printer and unplug it from the power source.
• Disconnect any USB cables.
• Wait for at least 1-2 minutes.
• Reconnect the power cable and turn on the printer.

Run Diagnostic Tools:

• HP printers often come with built-in diagnostic tools. Check your printer's manual or navigate to the HP support website to find and run diagnostic tools specific to your model.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support