Out of Warranty Voucher Program

[roybab]

Hi

I have been having a problem with my printer over the last few weeks, and have been liaising with "Betty0610" (who is an HP employee) to try and resolve the problem.  My "HP Photosmart 6520-e-ALL-IN-ONE" printer constantly says "The printer is out of paper" when it isn't.

Liaising with "Betty0610" I have been through all the following actions all to no avail.

1.  Re-started the printer.
2.  Checked the paper/paper tray.
3.  Re-loaded the paper.
4.  Cleaned the rollers.
5.  Checked the paper settings.
6.  Updated the Firmware.
7.  Performed a semi-full reset on the printer.

As the printer is out of warranty, I guess the time has come for me to upgrade to a new printer.

Do you still offer your "Out of warranty discount voucher program" for problems such as this?  If so, could you please let me have details.

I look forward to hearing from you.

Kind regards
Roy

[praveen196]

@roybab Welcome to HP Community!

I understand that you are looking for Out of Warranty Voucher Program.

I would suggets you contact our phone support in this regard. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[roybab]

Hi Praveen196.  I have tried going through the links that you suggested and all I get the option of is “HP Phone Support (Fee Based)”, which is not what I want.  How do I get hold of a telephone number to ring or a “Human” online agent to talk to?

[praveen196]

@roybab

I understand your concerns.

Please click the below link to contact the support for your region.

https://www8.hp.com/uk/en/contact-hp/phone-assist.html

Have a nice day!!