Out of paper in photo tray

[kjjdom]

I just installed new HP Envy 7155 AIO printer. I am currently only printing using regular paper so I do not have any paper loaded in the photo paper tray. The  printer status shows "Out of paper in photo tray". I know and I don't care. Is there any way to tell the printer not to care until I actually try to use the photo paper tray?

[sandytechy20]

@kjjdom

Welcome to HP support community.

Change the paper tray settings in the properties:

1. Open the document or photo on your computer, click File or the menu icon , then click Print.

   A Print or Print Pictures window or pane opens with general print job settings, including the menu to select the printer you want to print to.

2. Open Document Properties or Printing Preferences from the main print window or pane to access the HP print driver settings. The button or link name varies depending on the app you are printing from.

   • Microsoft Word: Click Printer Properties

   • Paint and WordPad: Click Preferences

   • Windows Photo Viewer: Click Options... in the lower right corner of the screen, then click Printer Properties... in the Print Settings window

   • Adobe PDF Reader: Click Properties

3. To view the different settings, click the tabs along the top of the window. To access more settings, click the Advanced button that is often located on the Layout tab.

   Figure : Example of a printer Document Properties window

   

4. If a Printing Shortcut tab is available, click it to use shortcuts that already have essential settings already selected for common print job types. You may also create your own custom shortcut for future print jobs.

5. Change the paper tray to main tray.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[kjjdom]

@sandytechy20,
Thank you for your assistance. However your suggestion did not work. I verified the paper source says main try, and the printer status still shows Out of paper in photo tray.

[sandytechy20]

@kjjdom

Update the printer firmware

Refer the steps mentioned in this HP document for the steps to update firmware:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[kjjdom]

@sandytechy20

I checked and the printer reported that I have the latest firmware.

[sandytechy20]

@kjjdom

This might require remote access of your computer to fix this issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.