Output tray erroron HPOffice JetPro 9025

[SP0831]

I keep getting a message that the output tray is full on my HP 9025 printer when it isn't.   This will occur after variable number of pages printed.  Sometimes it will occur when there is no paper at all in the output tray.  If I clear the tray it will sometimes start printing again immediately.  Other times, I have to remove the tray and reinsert it for it to start printing again.  Sometimes I have to do this several times before it starts working.   I am afraid that one of these times, it simply will stop working and won't start up again no matter what I do.

Is there any way to turn this sensor off so it doesn't check for the output tray being full?    I'd rather take my chances with an overflow than have to stop and start continuously.

[Max3Aj]

@SP0831, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

The "Output Tray Full" error you're experiencing on your HP OfficeJet Pro 9025 is typically caused by a malfunctioning sensor or a false trigger from debris, mechanical misalignment, or firmware bugs.

Please try these steps, 
On the printer's touchscreen, tap the Settings icon (usually a gear or a circle with a serrated edge).

1. Tap Settings again to access the Setup menu.
2. Select Preferences.
3. Scroll down to find Output Tray Sensor.
4. Turn it off.
5. Return to the Home screen and try printing again.

This should prevent the printer from falsely detecting a full output tray.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support