PC suddenly doesn't find my HP Officejet 6500 printer.

[fgrischkowsky]

My PC suddenly can't find my printer anymore. I re-downloaded software and driver, re-entered my network information on the printer, rebooted both printer and PC several times, and I still can't print. PC keeps telling me that printer is "offline".

Am VERY frustrated!

[Dvortex · Accepted solution]

Hello, @fgrischkowsky – Hope you are well 🙂

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel!

Going through your post, I see that you are facing issues while printing on your Officejet printer after the Windows 10 update. We can easily fix this issue by installing the updated printer drivers.Here are the steps:

• ·         First, unplug the USB cable from the printer if present.

  ·         Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.

  ·         Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

  ·         Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

  ·         Under print server properties, go to drivers - remove any entry there as well.

  ·         Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

  ·         Restart your computer.

  ·         Now click http://ftp.hp.com/pub/softlib/software12/COL34830/mp-109384-3/OJ6500_E710n-z_1315-1.exe to install the software.

  ·         Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

If the issue persists, try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[fgrischkowsky]

Hi DVortex,

Thanks for your reply. After I had posted my issue, I tried a few other things, mainly steps I found on HP's website, like powering off the router and turning it back on (even though the network didn't ever seem to be a problem) etc. etc.

I then stumbled onto that HP Print and Scan Doctor Utility. I downloaded and ran it, and low and behold: it fixed the issue. I can print again, yay!

Still don't know what caused the problem, though.

fgrischkowsky

[Chimney_83]

Hi @fgrischkowsky, I am the @Chimney_83. It looks like you were interacting with @Dvortex, but he is out of the office today so I'll take over from here.

Thanks for the reply and glad that the issue is resolved. Please do post your technical queries on our Forums for assistance. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

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Please do post your technical queries on our Forums for assistance. 

Good Luck.