PDF files will not print.

[CarlisD]

When I download a pdf file and attempt to print the document, I'm asked for the recipient's fax number and the document will not print.    How do I correct this.

[Dragon-Fur]

@CarlisD 

First, please read and heed our public service announcement -

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If you have not done so, be sure you select the installed HP printer and not the printer / driver for "Fax".

General Example - HP Smart - Windows - Simple PDF Print -

Printer List - Select

HP_Smart_Win_PDF_Print_11

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

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 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8028e All-in-One Printer  

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