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‎01-12-2019 05:01 AM

HP Recommended
Product: CN255B
Operating System: Microsoft Windows 10 (64-bit)

i've followed all the procedure to reset and clean the preinter but the error is still present

How can I solve it?

3 REPLIES 3

‎01-13-2019 01:48 PM

HP Recommended

@VEZ

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

This could be a hardware failure. For the next course of action, I have sent you a private message, for more details that cannot be shared in a public post.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

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‎01-15-2019 07:44 AM

HP Recommended

Which type of Hardware failure is it?
Do I have to replace the Printerhead?

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‎01-15-2019 06:11 PM

HP Recommended

@VEZ

 

This could be printhead failure. Replacing the Printhead could be one of your options. However, I suggest you get in touch with our Phone Support Team to help you with further service options.

 

Thanks.


I am an HP Employee

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