PHOTOSMART C310 ? ALWAYS ON ON DISPLAY

[astagno]

my photosmart  c310 , it has got  7 years of life , has this problem :

ON DISPLAY  THE  ?    tasto is always  on 

I  tried a lot of thing  : turn off,  restart , but nothing change !!

Can someone help me or i must   change my printer ???

[Jeet_singh]

Hi @astagno,

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As I understand you are having an issue with your HP Photosmart printer is always ON. Don't worry as I have a few steps to help you get through this concern,

To provide you with an accurate solution, I'll need a few more details:

Have you tried to perform a Hard reset on the printer?

Do you get any error message on the printer or on the computer screen?

In the meantime, let's try to perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, let's try to perform a restore factory defaults on the printer:

Step 1. Press the “Menu” button on the front console of your HP Photosmart printer.

Step 2. Press the Up and Down arrows on the console to find and select “Preferences.”

• If “Preferences” is not an available option, search for and select “Reset All Menu Settings,” or select “Tools,” followed by “Restore factory defaults.” The menu layout will vary depending on the model of your Photosmart printer.

Step 3. Highlight “Restore Defaults,” and select “OK.” Your printer will restore its original factory settings, and inform you when the process is complete.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[astagno]

thanks for help

but what you mean about menu key ?

in my printer  PHOTOSMART PREMIUM C310  I HAVE :

HOME AND ARROW   on the left

on the  right   ?       AND  X  (this is  used when i must stop a stamp action ).

in the display menu i have this option from  left to right :  1)  WEB SERVICES 

2)  wireless ( from here i have impostazioni per avere connessione wi fi )

3)  PREFERITI (  gestione di app come snapfish )

4  stato delle cartucce

5  STRUMENTI ( da lì si possono fare test , pulizia cartucce  , allineamento ed altro )

excuse if  i use italian because my english is not very well

BYE  !!

[Jeet_singh]

Hi @astagno,

Thank you for replying,

I appreciate your time and efforts,

I understand you are finding difficulty in resetting the printer to fhe factory settings. Don't worry I'll guide you through this,

Step 1. Press the “Menu” button on the front console of your HP Photosmart printer.

Now Click on Tools - Scroll down to Restore Factory Defaults - Click on Yes, to Restore Factory Defaults,

Your printer will restore its original factory settings, and inform you when the process is complete.

If the issue persists, I would suggest the next step would be to perform a Semi-full reset on the printer. I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Let me know if that helps. Thank you!

[astagno]

NOW  i am out

next week i come back home then i try the solutions

thanks for help !!

BUONA PASQUA  ( HAPPY EASTER )!!

[Jeet_singh]

Hi @astagno,

Thank you for the replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[astagno]

finally i came back !

I made a semi full reset of the printer !

It works now i have reinstalled the printer .

But i must reinstall the firmware too ?

Now i have  the driver from hp original ,   i know that there is an update  , i  must reinstall it ?

There is  some test to do for   being sure  that printer is ok ???

[Jeet_singh · Accepted solution]

Hi @astagno,

Thanks for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

I did check and found that there is no firmware update available for this printer. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

Take care now and do have a fabulous week ahead. 🙂

Regards,