PPRINTER PROBLEM

[Ladylike]

I have solved the missing connection between computer and priinter, but the problem is that the printer does not print black. I am using a new HP cartrige, have done all tests like cleaning and so o, have taken the printing head out and cleaned it, and it still does not print black. Have also aired the cartrigde with a pin. What else can I do?

Ladylike

[Dvortex · Accepted solution]

Hello, @Ladylike – Hope you are well 🙂
 

Thanks for reaching out! I’d like to help with the printer issue!

Going through your post, I see that you are facing issues while printing in black on your Photosmart printer. Did you try all the steps listed here: http://hp.care/2uS7TfE

If the issue persists, then please contact the HP phone support to get the printer service options.
 

HP Technical Support can be reached by clicking on the following link: www.hp.com/contacthp/

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

Let me know if that helps!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Ladylike]

Have checked every posible solution offered by HP pages. Seems the proble lies with the printer head. Have tried to find a store to buy a new printerhead but it has gone out of production. The sad thing s that I will have to buy a  new priinter.. Talked to the HP support in Sweden and they confirmed that the printerhead is no longer available.

But thanks for your advice!

Ladylike

[Dvortex]

Hello, @Ladylike

Thanks for the update & Great stuff!
 

Visit us again if you have any concerns!

Thank you again and may you have a wonderful day and even better tomorrow 🙂