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‎01-21-2025 09:05 AM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a
Operating System: Microsoft Windows 11

My printer will not print from my laptops. I have tried using a connection cord, it is not printing.

Category:
1 REPLY 1

‎11-05-2025 04:40 PM

HP Recommended

Hi @HOPECW ,


Welcome to The HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If your HP Officejet Pro 8600 e-All-in-One Printer is not printing from your Windows 11 laptop even with a direct connection, you can try the following troubleshooting steps:

  1. Check Connections:

    • Ensure the USB cable is securely connected to both the printer and the laptop. Try a different USB port on your laptop if possible.
    • If using a network/wireless connection, ensure the printer is connected to the same network as your laptop.

  2. Restart Devices:

    • Power off your printer and unplug it for a few seconds before plugging it back in and turning it on.
    • Restart your laptop to reset any software issues.

  3. Printer Status:

    • Ensure there are no error messages on the printer's display panel.
    • Check that your printer is set as the default printer in Windows settings.

  4. Update Printer Drivers:

  5. Use HP Print and Scan Doctor:

    • Download and run the HP Print and Scan Doctor for Windows, an automated tool to diagnose and resolve printing and scanning problems.

  6. Check Print Queue:

    • Go to 'Devices and Printers' on your laptop, right-click your printer icon, and ensure there are no pending print jobs. Cancel all pending jobs and try printing again.

  7. Firmware Update:

    • Check if there is a firmware update available for your printer and ensure it's up-to-date.

  8. Troubleshoot Network Issues (if applicable):

    • Ensure the printer is connected to the correct network if you're trying to print wirelessly.
    • Reset your router and reconnect the printer to the network.

Hope this helps resolve your issue.

 

I am an HP Employee. Although i am speaking for myself and not for HP.
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