PRINTER 6960 carriage is stuck on right side & will not slide freely.

[SAM140]

My inkjet pro 6960 printer carriage is stuck on right side.  Will not slide freely.  If I spin the carriage gears on left side it will eventually free up the carriage.  But as soon as I turn the printer back on it jams again on right side and gives me a "paper jam" error.  There is no paper jam.  The carriage is jammed itself on right side.

[DavidSMP]

@SAM140,

Thanks for visiting the HP community. A very good day to you! I read the post regarding issues with carriage stalls. .I will be delighted to assist you here.

You’ve done an excellent job of diagnosing the issue from your end. Superb effort and spectacular research were done as well. Kudos to you on that score. I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a power outage or surge?

For now, try these steps:

• It looks like a carriage jam with the printer. Perform all the relevant steps from this link:http://hp.care/2EAKSmB (HP OfficeJet Pro 6900 Printers - 'Carriage Jam' Error)
• Now check if the issue gets resolved.
   

• If it continues, then check for paper jams by performing all the relevant steps from this linkhttp://hp.care/2Dv70yo ( HP OfficeJet Pro 6900 Printers - A 'Paper Jam' Error Displays​​​​​​​ )

• Now check if the issue gets fixed.

If it persists, please contact HP phone support to replace the printer as it is faulty. I am being honest about it by keeping your best interest in mind without beating around the bush.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.​​​​​​​

Please perform all these steps patiently as it is critical to resolving the issue. This should do the trick for you. Going by your post, I can perceive that you are technically very competent. So with your profound expertise, you should be able to perform these steps without breaking a sweat.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a superb week ahead. 🙂

[SAM140]

Bought Epson printer for replacement. HP support is non existent with the exception of attempting to sell more protects

[MKazi]

@SAM140

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. You should be contacted within 4 business days (Excluding holidays & Weekends).

Response times may vary by region. Please send a Private Message, if you aren’t contacted within 4-5 business days.

[chwats]

I have the same problem. With the power off, I am able to free up the print carriage and move it from right to left by manually turning the gear on the left as the OP mentioned. Once I turn the power back on, the carriage becomes stuck on the right hand side during the start-up process.

I have gone through the troubleshooting steps for paper jam and carriage jam errors. Is there anything else I can try without sending the unit in for servicing? It is out of warranty.

[Copier-Pro]

I will try and give some ideas.I would try and clean the ink cleaning tray from ink.This could be that the ink tray is sticky from all the ink and does not move as to clean the cartridges.Hope this will help.

[chwats]

Thanks for the suggestion. Can you recommend a support article or YouTube video that shows how to do this? I am struggling to find one that explains the steps to follow.