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‎06-27-2023 07:38 AM - last edited on ‎06-29-2023 10:29 AM by Retired

HP Recommended
Product: HP ENVY 6030 All-In-One Printer

Colour cartridge comes up with cartridge not communicating correctly. Turned it on and off, removed cartridge and looked for software update

 

1 REPLY 1

‎06-29-2023 12:49 PM

HP Recommended

@Lizzie23 

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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