PRINTER CHEWING UP PAPER

[JA21]

MY PRINTER KEEPS CHEING UP THE PAPER. i HAVE TRIED DIFFERENT TYPES OF PAPER AND THE SAME THING HAPPEN S

[The_Fossette]

Hi @JA21

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that the paper is getting stuck when you are trying to print.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

When was the last time the printer was working fine?

Have you made any software or hardware changes on the computer?

Have you performed any troubleshooting steps before posting?

Meanwhile, follow the steps in the below article and check if it helps.

http://hp.care/2s7d1ev

Let me know how it goes and you have a good day ahead.

Take care!

Cheers!

[JA21]

HI, MY DAUGHTER LOOKED AT THE PRINTER FOR ME AND FOUND SOME LITTLE SPRINGS WITH WHEELS ON THEM THAT HAD COME OUT OF WHEREVER AND PULLED THEM OUT WITH A PAIR OF TWEEZERS AND IT  WILL  NOW PRINT BUT IT IS VERY NOISY.     SEEING AS HOW IT IS FALLING APART I PROBABLE NEED TO RETURN IT AND GET ANOTHER AS I NEED ONE FOR MY BUSINESS 

[The_Fossette]

Hi @JA21

I am really glad that you found the root cause of the issue. I recommend you to contact phone support and check the available service options for your printer.

Here is how you can get in touch with the phone support.

Open link:  www.hp.com/contacthp/
Enter Product number or select to auto detects
Scroll down to "Still need help? Complete the form to select your contact options"
Scroll down and click on HP contact options - click on Get phone number.

Take care.

Cheers!