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‎04-13-2020 12:12 PM

HP Recommended
Product: HP NoteBOOK
Operating System: Microsoft Windows 10 (64-bit)

Error # Oxc 19a0013

1 REPLY 1

‎04-16-2020 11:08 AM

HP Recommended

Hi @STAR_TRAVELER

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "PRINTHEAD PROBLEM " issue. 

 

Try a reset on the printer-

 

Reset the printer to try and recover from printer failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

 Also, follow the steps step 2 onwards in the document-Error Indicates Faulty Printhead

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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