• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP7500A WIDE FORMAT ALL IN ONE
macOS 10.12 Sierra

I WANT TO PRINT ON 12 X 12 PAPER.  I MADE A CUSTOM PAGE SIZE IN THE PAGE SET UP.  I HAVE CREATED A DOCUMENT IN WORD BUT WHEN IT PRINTS IT WON'T LET ME PRINT WITH .5 IN MARGINS.  IT MAKES ME LEAVE ABOUT 1 INCH ON THE LEFT SIDE.  I KNOW THE PRINTER  PRINT THIS SIZE BECAUSE I HAVE DONE IT BEFORE USING A PC AND WORD PERFECT.  HOWEVER NOW IT WON'T EVEN DO IT WITH MY PC.  I AM NOW USING A MAC AND WORD.

1 REPLY 1
HP Recommended

Greetings @SALINATAM

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are looking to change the margin an print on a 12X12 paper, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

 

Recommend you try the procedure suggested in this HP Article

If the issue persists try to save the file as PDF using the Word and try to print using preview or adobe reader. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.