PRINTING PROBLEM ON LEGAL SIZE

[Abby0423]

 I have a problem on my HP tank 515 printer, when i try to print a document or any kind of thing on a legal size paper, the printer prints it on the wrong place or wrong position, it prints atleast 2 inch below its original or expected position on the paper. Any idea how to fix it?

[Dragon-Fur]

@Abby0423 

Welcome to the HP Community --

Not sure, though there are some places where the paper size / type and setup can be checked / adjusted.

For example,

• Specifications
• Load Paper
• EWS - Tray and Paper
• Custom Paper Size
• Job Configuration

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Printer - Specifications

The printer supports legal size paper as a Custom Size

Product Specifications for the HP Smart Tank 515 Wireless All-in-One (1TJ09A)

Paper Handling

and

Media Size (facet)	Letter; A4; Legal; 4 x 6 in
Media Sizes Custom (imperial)	3 x 4 in to 8.5 x 14 in
Media Sizes Custom (metric)	76.2 x 127 mm to 215.9 x 355.6 mm
Media Types	Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Inkjet Hagaki, Plain Paper, Thick, HP Tri-fold Brochure Paper, Glossy, Plain Paper, Light/Recycled
Media Weight Recommended (imperial)	20 lb
Media Weight Recommended (metric)	75 g/m²
Media Weights Supported, By Paper Path (Imperial)	Plain paper: 16 to 24 lb; Envelopes: 20 to 24 lb; Cards: up to 110 lb; Photo paper: up to 80 lb
Media Weights Supported, By Paper Path (metric)	Plain paper: 60 to 90 g/m²; Envelopes: 75 to 90 g/m²; Cards: up to 200 g/m²; Photo paper: up to 300 g/m²

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Printer - Load Paper

(Re)load the paper as instructed in the user manual.

User Guide 

Page 23

Next,

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Printer - EWS - Tray and Paper

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NOTE

Hopefully, the paper size you need is in your drop-down menu for the larger paper sizes.

No, I don't know what to do if the longer paper size is not listed except choose the larger size available and move on...

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Tell the printer about the paper size / type using the Embedded Web Server (EWS)

User Guide 

Page 16

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile requires that paper size / type is adjusted before the content is opened to be printed.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS provides access and control to check / adjust Tray and Paper Settings.

General Example - EWS - Tray and Paper

Retain_Printing_Preferences_19

Next,

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Printer - Custom Paper Size

The following is relevant to Windows

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Custom Form

HP Document: HP Printers - Creating Custom Paper Sizes

Details

Custom Paper Size Form

Where Located

Windows 10

Control Panel > icon view > Devices and Printers

Top Ribbon > Print Server Properties > Tab Forms

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Under Related Settings > Print server Properties > Tab Forms

OR

Windows 10

Control Panel > icon view > Right-Click on Printer > Printing Preferences

Tab Paper / Quality > Custom setting box

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Select Printer > Printing Preferences

Tab Paper / Quality > Custom setting box

Note

After setting / creating your Custom Form in Printing Preferences,

Save the setup and Exit Printing Preferences.

(Re)Open Printing Preferences and check the paper list for your new custom paper size form.

Example - Custom Paper Size Form - Windows

Custom_Paper_Size_Form_Examples_7

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Printer - Job Configuration

This one is difficult to answer without knowing critical information:

Operating System / Version

and

Printer Software / Applications installed on the device (computer / tablet / phone)

and

Software / Program used to Print the document

Example - Lopsided  alignment

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 Word – Document Scale

Windows - Using Word in a supported environment

Trouble with labels and possibly with other documents that include mixed content types:

Document Scale

There is a setting in Word that will "scale" a document for Letter / A4 paper.

If you are having alignment issues with your document (for example, labels, bottom of page chopped), UNCHECK this setting.

When printing directly from within Word

Setup:

Word > File > Options > Advanced

In Section Print (about 2/3 of the way down)

UNCHECK "Scale content for A4 or 8.5 x 11" paper sizes

Click OK to save changes

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What else?

Windows -

Printer Software is not installed -- or is installed but is not working correctly.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

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