PageWide Pro 577 freezes

[Mel_H]

I have the same problem others have reported.

No solution has been forthcoming from HP.

I have a Pagewide Pro 577DE - other report the same problem on the 477DW.

After printer goes to sleep, it won;t wak up when trying to print and even the LCD control screen does not respond to touches. And, the power button also doesn't work.

You need to pull the plug and replug to get it to work again.

[rick-s]

Thread opened for response.

[f2point8]

Greetings everyone,

HP has created a new firmware update for the HP PageWide 377dw, HP PageWide Pro 477dw/dn, and HP PageWide Pro 577dw/57750dw products to help mitigate the “Unable to Wake from Standby Mode” problem that some users experience after updating to version 001.1839A firmware (and also on certain older versions). 

The specific change included in this new firmware release adds the ability to set the Power Management Energy Save “Standby After” setting to “Never” as shown here:

                SETTING STANDBY TO “NEVER”

Changing the Energy Save Setting to Standby After “Never” will prevent the device from entering Standby Mode, and therefore prevent the problem of not being able to wake up from Standby Mode.

Getting the New Firmware

If your printer is not set to update automatically and/or has not already been updated, you can manually check for the update via the Embedded Web Server (EWS) on the product.

To check the version of firmware on your printer, enter the IP address of your printer into your web browser to view the EWS, then select the "Tools" tab, then select "Printer Updates", and then "Firmware Updates" on the left panel. 

The firmware version which provides the ability to set the Standby time to "Never" has the characters of "1850B.00" at the end of the firmware version.  If your printer has a lower version number, go to the "Check for Printer Updates" section lower on the page and click on the "Check Now" button, then follow the prompts to download and install the printer update.

[luifertx]

hi can you help me with my printer. I plug the printer the only screen I see is the hp logo and then the screen go off. is sleep mode I believe. the side side bottoms are on and the off bottom is on thanks!