Pagewide 477dn duplex on custom paper sizes?

[dthorpe]

I can print on both sides of paper (duplex) on my Pagewide 477dn MFP just fine, but ONLY when the paper size is 8.5 x 11.  If I use a custom paper size (5.5 x 8.5), printing the same document, with the same duplex settings prints on one side only.

How can I persuade the printer to print duplex on custom paper sizes?

Thanks!

[ShlomiL]

Hi,

Automatic duplexing is not supported on any paper size, but only on select sizes.

You may find page 3 on your product's Media Guide below:

http://h10032.www1.hp.com/ctg/Manual/c06236752

For custom sizes, you may perform manual duplexing only, not automatic.

Shlomi

[dthorpe]

Thanks for the reply, and for the info on paper sizes. 

The paper size I've been trying to print duplex is Statement - 8.5x5.5, loaded into Tray 1 in portrait orientation. According to that table of paper sizes, Statement sized paper should be supported for "Automatic Duplex".  But when I select "print on both sides" in the Windows printer dialog in Word, it only prints one side of the paper at a time.

Also curious:  The paper size table indicates that Statement size paper is not supported in Tray 2. Yet I've run hundreds of pages of Statement paper from Tray 2.

[ShlomiL]

Could you clarify your exact paper size?

A statement size is 5.5 inches (wide) x 8.5 inches (long) on portrait orientation - this is the size mentioned on your first post however you mention 8.5 (wide) x 5.5 (long)  in your second post, this is completely different size due to its orientation.

Do you select Statement from the drop-down list or set a manual paper size? those are different things.

Additionally, I suggest making sure your printer firmware is up to date:

https://support.hp.com/us-en/product/hp-pagewide-pro-477dn-multifunction-printer-series/7439466/mode...

Shlomi