Panne d'imprimante 0x6100004a on HP 6960

[berpay]

I can not remove the ink cartridges. They are stuck to the right side of my printer. I use hp authentic cartridges. It tells me there is a paper jam but there is no paper stuck anywhere I can see. All my firmware, etc. is up to date. Please help

My product number is T0F32A

[Nal_NR]

Hi @berpay,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with error 0x6100004a.

I read the post regarding issues with carriage stalls. .I will be delighted to assist you here.

You’ve done an excellent job of diagnosing the issue from your end. Superb effort and spectacular research were done as well. Kudos to you on that score. I take it as a privilege to share this platform with you.

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a power outage or surge?

For now, try these steps:

• It looks like a carriage jam with the printer. Perform all the relevant steps from this link. HP OfficeJet Pro 6900 Printers - 'Carriage Jam' Error)
• Now check if the issue gets resolved.
• If it continues, then check for paper jams by performing all the relevant steps from this link. ( HP OfficeJet Pro 6900 Printers - A 'Paper Jam' Error Displays​​​​​​​ )
• Now check if the issue gets fixed.

If it persists, please contact HP phone support to replace the printer as it is faulty. I am being honest about it by keeping your best interest in mind without beating around the bush.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[berpay]

Thanks Elohi for your answer

In the me meantime I have disassembled my printer.

It seems that it is a mechanical problem that blocks the reservoir  under the printhead parking (we can see a spring not well in place over the gear who activate the motion of that reservoir) ! Probably difficult to repair...

[Nal_NR]

Hi @berpay,

We apologize for the inconvenience. Yes, the printer might need to be replaced. 

I recommend you connect with phone support and see if they can help you with other options. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.