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‎04-14-2020 11:41 AM

HP Recommended
Product: HP Officejet 3833

I have a paper jam. I have followed all of the suggested troubleshooting. I can see the piece of paper when I look under the machine and open the clear out door but I can't access it. How can I access the inside of the printer? 

1 REPLY 1

‎04-17-2020 11:36 AM

HP Recommended

@BobbiMorris

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/ie-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/model/11503...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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