Paper Jam message won't go away!

[Joscelyn]

During a single paper print job a paper jam occurred.  The error message read:  Remove the rear access panel or automatic teo-sided printing accessory from the back of the printer, and then clear the paper.  If requred, open the front cover or ink catridge acess door and clear any paper.  Touch OK when done.          

The Paper Jam error message keeps reappearing and won't go away!!  Help!

[jabzi]

Hello,

Please click HERE to access the steps that should resolve the issue .

[Joscelyn]

Jabzi,

Thanks for your reply.  However, I have previously viewed this video and tried each of these 7 solutions.  No success!  Any further suggestions?

[jabzi]

Hello, 

Kindly remove the back cover of  the printer, and check the status of a black plastic mechanical sensor as displayed in below picture encircled in blue.  Your printer would have only one sensor only.

Check if it is freely moving and getting back to its vertical position when pressed. 

If it is stuck or broken , then the printer need to be serviced.

[Joscelyn]

Thank you for this next step to try to clear my printing issue.  Te black plstic mechanical sensor does move freely and does spring back when moved.  Now what?

[Patterson1014]

I was able to get the message to go away by disabling Windows control of the printer. Then I downloaded the current HP software. Rebooted the computer. And the message was gone; I was able to print.

I knew the problem was in the laptop's memory somehow, since I was able to hookup another computer and get it to print without issue.

Unfortunately, I did spend time trying all of the mechanical fixes first.