Paper Jam on 4x6 Photo Paper

[AJezewski59405]

I have an HP Officejet Pro 9010e. When I try to print a 4x6 picture the display on the printer reads "Paper Jam Remove any jammed paper and the paper try is installed properly". When I press "OK" the photo paper ejects and the Paper Jam error message repeats. Any help would be appreciated.

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[Dragon-Fur]

@AJezewski59405 

Welcome to the HP Community --

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@AJezewski59405 wrote:

Product: HP OfficeJet Pro 8720 All-in-One Printer

Operating System: Microsoft Windows 11

I have an HP Officejet Pro 9010e. When I try to print a 4x6 picture the display on the printer reads "Paper Jam Remove any jammed paper and the paper try is installed properly". When I press "OK" the photo paper ejects and the Paper Jam error message repeats. Any help would be appreciated.

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Common sources of this type of issue include (and are not limited to):

• Paper is too heavy, of poor quality, is of an odd print surface type, includes scalloped edges, or otherwise unsuitable for the printer.
• Printer is dirty.
• Printer itself is set to a different paper size / type than are the settings in your print app / software.
• The printer is set to right paper size, the weight is OK, but the print job settings are wrong.
• The paper is loaded incorrectly in the printer.  See the user manual for the printer for an explanation of "load paper" or "load media".

Printer 1

HP OfficeJet Pro 8720 All-in-One Printer series  

Printer Specifications for HP OfficeJet Pro 8700 Printers

Tray 1

Photo paper

220 to 280 g/m2 (80 lb bond)

One of the documents in Troubleshooting > Printing > Jams

HP OfficeJet 8700 printers - Paper Jam error

Printer 2

HP OfficeJet Pro 9010e All-in-One Printer series  

Sample Spec document

Product Specifications for the HP OfficeJet Pro 9012e All-in-One Printer (22A63D)

Media weight supported (metric)

60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)

One of the documents in Troubleshooting > Printing > Jams

HP OfficeJet Pro 9010, 9020 printers - Paper Jam error

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EWS - Tray and Paper

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

OR

Alternate Style EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

And (in addition and as available)

Section Print > Default Print Options > Select default tray

Tray and Paper – Paper Size / Paper Type / Paper Weight

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS (Embedded Web Server) provides access and control for Settings, including Tray and Paper.

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Notes

Depending on the printer model, the Printer Control Panel touchscreen might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

New printer?  Touchscreen Printer Control Panel locked against making changes?  Try username "admin" and the PIN located on the sticker on the inside of the front door of the printer.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touchscreen display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Size Custom is not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

Depending on the printer model, Tray 1 might be used for Custom media. 

In this scenario, Tray 2 might only support Plain paper, perhaps in limited sizes.

OR

If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper / limited sizes.

Printers that include a Photo Tray generally limit the size and type of paper that the Photo Tray supports.  Example:  Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

Example - HP Smart - Windows - Simple Photo Print - 4x6 in - Borderless

HP_Smart_Win_Print_Photo_4x6_All_3

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8720 All-in-One Printer series

OR

HP OfficeJet Pro 9010e All-in-One Printer series  

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