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‎05-18-2016 08:19 AM

HP Recommended
Product: HP Officejet 6700
Operating System: Microsoft Windows 8 (64-bit)

Paper jam while printing...I got about half of the paper cleared, however the missing piece(s) is not visible.  I've tried turning on and off several times, and continue to get "problem with printer or ink system...Ox61000016

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-18-2016 08:29 AM

HP Recommended

Hi,

You do not mention of you have tried to gain better access into the paper area.

Below is a link on the support page for the OJ 6700 series printer that has a video outlining how to clear paper jams.  It may be useful.

 

http://support.hp.com/ie-en/product/HP-Officejet-6700-Premium-e-All-in-One-Printer-series---H711/432...

 

 

>(I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.
If my answer was helpful please click the Thumbs Up.
If your problem is solved please click the Accept as Solution button so other forum users can use the solution.---->

View solution in original post

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5 REPLIES 5

‎05-18-2016 08:27 AM

HP Recommended

Hello,

 

From your description, it looks like that some part of the jammed paper is stuck inside, and that is causing the error message to be displayed. Kindly follow the troubleshooting steps in the link below:

 

 

http://support.hp.com/in-en/product/HP-Officejet-6700-Premium-e-All-in-One-Printer-series---H711/432...

 

 

If the issue persists and your printer is still in warranty, kindly contact our Support Helpline (1-800-474-6836). Hope this helps!

 

***Although I am HP employee, I'm speaking for myself and not for HP***

I am an HP employee, but the posts are my own. If my post helped you, kindly click the Thumbs Up, Accepted Solution buttons. Cheers!
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‎05-18-2016 08:28 AM

HP Recommended

Hi julest,

 

Welcome to the HP Forums!

 

I see that you are getting the problem with printer or ink system...Ox61000016 .

Please follow the steps mentioned in the document .

 

Document Link

 

For checking any carriage obstructions or paper stuck in the printer please follow the steps mentioned in the video to clear the paper jam.

 

 

 


Although I am an HP employee, I am speaking for myself and not for HP.
Click the KUDOS star on the left to say 'Thanks'.
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

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‎05-18-2016 08:28 AM

HP Recommended

Julest,

 

I'm sorry to hear that you are having an issue with a paper jam. Please take a look at this doc for your printer; it might resolve the issue. Paper jams can be false, and the printer typically needs a power cycle to resolve the issue. 

 

Let me know if this works for you! 🙂

Jesyka 🙂

I work on behalf of HP. #HPExpertsDay

Please click the thumbs up + button if I have helped you. Mark Accepted Solution if your problem is resolved.

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‎05-18-2016 08:29 AM

HP Recommended

Hi,

You do not mention of you have tried to gain better access into the paper area.

Below is a link on the support page for the OJ 6700 series printer that has a video outlining how to clear paper jams.  It may be useful.

 

http://support.hp.com/ie-en/product/HP-Officejet-6700-Premium-e-All-in-One-Printer-series---H711/432...

 

 

>(I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.
If my answer was helpful please click the Thumbs Up.
If your problem is solved please click the Accept as Solution button so other forum users can use the solution.---->

Was this reply helpful? Yes No

‎05-18-2016 08:35 AM

HP Recommended

Step 4 did the trick....thank you!

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