Paper Jam

[huntmatj]

I have a HP ENVY 6052 that i use. The last time i used it was about a week ago. Everything worked fine, no issues. But today i went to use it, and its saying there is a paper jam. I have went through the trouble shooting with the ink cartridges and cleaned those and checked for any paper jams. Im finding none. I looked at the bottom of my printer and noticed a spring had come loose. I fixed that and im still having issues. Can anyone please help me.

[Raj_05]

Hi @huntmatj,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've already done some good troubleshooting by checking for paper jams and ensuring the ink cartridges are properly installed. Since you've also noticed a loose spring, it's possible that this could be contributing to the issue.

Here are a few additional steps you can try to resolve the paper jam error.

• Power Cycle: Turn off your printer, unplug it from the power source, and wait for a few minutes. Then, plug it back in and turn it on. Sometimes, a simple power cycle can resolve minor issues.
• Inspect Paper Path: Open up the printer cover and visually inspect the paper path. Look for any shreds of paper or debris that may be obstructing the path. Even a tiny piece of paper can trigger a paper jam error.
• Reset Printer: Many printers have a reset function that can be accessed through the settings menu or by pressing a combination of buttons. Check your printer's user manual for instructions on how to perform a reset.
• Check Sensors: There are usually sensors inside the printer that detect paper jams. Make sure these sensors are not blocked or obstructed in any way. You can use a flashlight to get a better view inside the printer.
• Update Firmware: Sometimes, firmware updates can address issues like false paper jam errors. Check if there are any firmware updates available for your HP ENVY 6052 printer and install them if necessary.

By systematically going through these steps, you should hopefully be able to resolve the paper jam error on your HP ENVY 6052 printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support