Paper Jams with Envy 4527

[egdcltd]

My Envy 4527 keeps jamming when I try to print on 160g cardboard, even though, according to the manual, it looks to be capable of printing on card up to at least 180g.

[Betty0610]

@egdcltd

Welcome to the HP Support Community.

What is the size of the card being used? Here is what your Printer supports.

Also, you can find more about the printer's specification in the paper-handling section of this document: https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/model/11534751/d...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[egdcltd]

The card is A4 160gsm. A4 is fine and as far as I could tell, 160gsm should be as well.

[Betty0610]

Make sure you've selected the right settings: https://support.hp.com/in-en/document/c02227495

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[egdcltd]

The only options there are seem to be correct. There are no options I can find for paper weight.

[Betty0610]

Let's try to reset the Printer here:

Turn the printer on, if it is not already on.

1. Wait until the printer is idle and silent before you continue.
2. With the printer turned on, disconnect the power cord from the rear of the printer.
3. Unplug the power cord from the wall outlet.
4. Wait at least 60 seconds.
5. Plug the power cord back into the wall outlet.
6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/model/11534751/d...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[egdcltd]

I managed to fix it; turned out to be a mechanical error. A loose component inside the printer. Then it promptly started printing only in greyscale again, and I had to fix that yet again.

[Betty0610]

I'm glad to hear that. Do get back to us in the future for further assistance.

Have a nice day!:)